Hospitality

Industry thought leadership for Hospitality organisations.

America's Hotels Can't Hire Their Way Out of the Staffing Crisis

AHLA data shows 82% of US hotels operated short-staffed in 2023, with 49% severely understaffed. Recruitment spend alone won't close the gap — retention infrastructure built around today's workers is the answer.

Jul 215 min read

Dubai Needs 40,000 More Hospitality Workers by 2030. Right Now, It's Losing Nearly One-Third of Its Workforce Each Year.

UAE hotel occupancy hit 81.3% in Q1 2025, and Dubai plans to add 20,000 rooms by 2030. But annual staff turnover approaches 33% — making hospitality staff retention UAE's most urgent workforce challenge.

Jun 176 min read

Why Australia's Best Hospitality Workers Are Leaving — And How to Keep Them

Australian hospitality employs 900,000+ people, yet venues can't fill rosters. Wages aren't the real issue — workplace experience is. Here's what's driving the retention crisis and what operators are doing differently.

Jun 155 min read